PRIVACY POLICY
Last updated: December 14, 2024

INTRODUCTION

The B.I. School Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our online SQL training services.

DATA WE COLLECT

We collect the following information:

• Name and email address
• Billing information (processed securely through Stripe)
• Course progress and completion data
• Website usage data through Google Analytics
• Marketing preferences
• Communication history
• IP address and location data

HOW WE USE YOUR DATA

We use your data to:

• Deliver SQL training courses
• Process payments
• Send course materials and updates
• Provide customer support
• Send marketing communications (where you’ve opted in)
• Improve our services
• Comply with legal obligations

COOKIES AND TRACKING

We use:

• Essential cookies for website functionality
• Google Analytics cookies for website performance
• Session cookies for user experience
• Marketing cookies for targeted advertising

You can manage cookie preferences through your browser settings.

INFORMATION SHARING

We share data with:

• Stripe (payment processing)
• High Level (email marketing)
• Google Analytics (website analytics)
• Cloud service providers
• Legal authorities when required by law

We do not sell your personal information.

DATA SECURITY

We implement:

• SSL encryption
• Secure password protocols
• Regular security updates
• Limited staff access
• Secure data storage
• Regular security audits

YOUR RIGHTS

Under GDPR and CCPA, you have the right to:

• Access your data
• Correct inaccurate data
• Request data deletion
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

INTERNATIONAL TRANSFERS

We transfer data outside the UK/EU using:

• Standard contractual clauses
• Adequate safeguards
• Privacy Shield frameworks where applicable

CHILDREN’S PRIVACY

Our services are not intended for users under 16. We do not knowingly collect data from children.

POLICY UPDATES

We may update this policy periodically. We’ll notify you of significant changes via email or website notice.

RETENTION PERIOD

We retain your data for:

• Active accounts: Duration of service
• Inactive accounts: 24 months
• Financial records: 7 years (legal requirement)

CONTACT US

For privacy concerns:
The B.I. School Ltd
18 Haslam Hey Close, Bury, Lancashire. BL8 2LA
Email: nick@thebischool.com
Phone: 07783 475487

Data Protection Officer: Nick Holt

SUPERVISORY AUTHORITY

You have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk